FAQ



WHEN WILL MY BE.ARUM ORDER SHIP?

Orders are usually processed and shipped within 1-2 business days (M-F) of purchase. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. 

For personalized items, (bracelets with personalized engraving options & more) processing times may take longer up to 3-5 business days of purchase.

HOW WILL MY JEWELRY ARRIVE?

Your jewelry will arrive individually packaged in our custom boxes. Comes with a gift box, a jewelry pouch and a special BE.ARUM card explaining the jewelry's meaning. The packaging is as premium as the jewelry itself.

THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?

All orders are shipped via FEDEX Express.

DO YOU SHIP INTERNATIONALLY?

Yes! Prices displayed on the website are exclusive of shipping. We offer FREE expedited shipping on orders over $100 (to Asia and North America), $150 (to Europe & all other countries) after discounts are applied.

I JUST RECEIVED MY ORDER, BUT I’D LIKE TO RETURN PART OF IT. DO YOU ACCEPT RETURNS?

Of course! We completely understand that you might occasionally change your mind. You can send most unworn jewelry back within 2 weeks of the ship date for a full refund or credit. Please include your original invoice with your return, and note the reason for return. Without order information, we will be unable to process your return. If you are unable to retrieve your invoice, please send us an email and we will send you an electronic copy.

DID YOU RECEIVE MY RETURN YET?

You will receive an email notification from BE.ARUM when we process your refund. Please allow 20 business days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page, or reference the invoice included in your box.

HOW CAN I SHIP MY RETURN BACK TO BE.ARUM?

Email us at contactus@bearum.kr to let us know that a return shipment is on its way. If you do not notify us, we cannot ensure that we are expecting a package. We are NOT responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. Please address all returns to:

BE.ARUM

980-3 Yeontong-gu Yeontong-dong Suite 822
Suwon, South Korea 16698

WHAT IF I CAN'T FIND MY ORIGINAL INVOICE?

Please print out the order confirmation email or email us at contactus@bearum.kr to request another invoice. Without this information, we will be unable to process your return.

CAN I EXCHANGE THE ITEM I JUST RECEIVED FOR A DIFFERENT PIECE ON YOUR SITE?

At this time, we cannot process exchanges. If you need a replacement for the same item, please email contactus@bearum.kr

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express and Paypal.

IT LOOKS LIKE YOU CHARGED ME MULTIPLE TIMES. HELP!

Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

WHY WAS MY CREDIT CARD DECLINED?

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at contactus@bearum.kr

DO YOU OFFER CHEAPER SHIPPING OPTIONS?

We only ship via FEDEX to provide you a premium shopping experience. International shipping via Airmail not only takes long, but many times they are very difficult to track. However, upon request, we may ship via regular airmail. Please note that it can take up to a month for your product to arrive with regular shipping.